Effective Date: [15-01-2024]
Refund and Return Eligibility
Thank you for shopping at YTHShoppe.com. We want to ensure that you are completely satisfied with your purchase. Please review our combined refund and return policy below to understand how we handle returns, refunds, and exchanges.
Returns
Thank you for shopping at YTHShoppe.com. We want to ensure that you are completely satisfied with your purchase. Please review our combined refund and return policy below to understand how we handle returns, refunds, and exchanges.
Refund and Return Eligibility
Returns:
- Returns are accepted within 15 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds:
- Refunds are applicable only in the following circumstances:
- The item is defective or damaged.
- The wrong item was received.
- The item does not match the product description on the website.
Non-Returnable and Non-Refundable Items
- Some items are non-returnable and non-refundable for hygiene and safety reasons, such as intimate apparel, swimwear, and earrings.
- Customized or personalized items are also non-returnable and non-refundable unless there is a manufacturing defect or damage.
Initiating a Return or Refund
To initiate a return or request a refund, please contact our customer support team within 15 days of receiving your order:
- Email for Returns: [customer-info@ythshoppe.com]
- Email for Refunds: [customer-info@ythshoppe.com]
Provide your order number, the item(s) you wish to return or refund, and a clear explanation of the reason. Our customer support team will guide you through the process, including providing you with a return authorization and instructions on how to return the item.
Verification and Approval Process
- Verification: Our customer support team will review your request and may require additional information or photographic evidence of the issue.
- Approval: Once the information is received and validated, we will notify you of the approval or rejection of your return or refund.
- Refund Process: If your refund is approved, it will be processed to the original method of payment within 7-10 business days. Refunds may be subject to deductions for any discounts applied or shipping charges, except in cases where the return is due to a manufacturing defect or an error on our part.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure that the return is received by us.
Exchanges
- We do not currently offer direct exchanges. If you need a different size or color, please return the unwanted item and place a new order for the desired item.
Cancellations and Refunds for Pre-Orders
- Pre-Order Cancellations: If you have pre-ordered an item and wish to cancel before shipment, a full refund will be issued.
- Post-Shipment Cancellations: Once the pre-ordered item has been shipped, the regular refund policy will apply.
- Order Cancellations: Orders cannot be canceled once they have been processed and shipped. Please review your order carefully before completing the purchase.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will arrange for a replacement or refund.
Refund Status Updates
You will receive email notifications throughout the refund process, including confirmation of the refund initiation and when the refund is completed.
Customer Support
For any questions or concerns regarding returns or refunds, please contact our customer support team at [customer-info@ythshoppe.com].
YTHShoppe.com reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most up-to-date information.
Thank you for choosing YTHShoppe.com. We appreciate your trust in our products and services.